What is the Free Flow?

The Free Flow is a collection system without tollgates or physical barriers, where the transit of the vehicle is detected by technological equipment placed on special portals, which, through the Conto Targa of the vehicle or on-board device (e.g. Telepass), assigns the volumetric class and works out the payment due.

What is the payment deadline?

Payment of the toll for all transits during the same calendar day must be made within the following 15 consecutive calendar days. Once such period has elapsed without payment having been made, Autostrada Pedemontana Lombarda will initiate the debt collection activities.

What happens if I do not pay?

Failure to pay the toll within 15 days from date of transit entails activation of the debt collection procedure by Autostrada Pedemontana Lombarda.

Customers with an Italian Conto Targa vehicle will receive a payment Reminder to their addresses setting out the toll amount together with the administrative costs incurred by Autostrada Pedemontana Lombarda. Said reminder can be settled by the deadline indicated therein. If the customer does not make payment, a second payment reminder will be sent, after which the file will be entrusted to an external debt collection company.

It should furthermore be noted that, in accordance with Article 176, paragraph 11 of the Highway Code, the omission to pay the toll likewise entails the application of an administrative penalty for an amount ranging from EUR 85.00 to EUR 338.00 (Article 176, paragraph 21 of the Highway Code) and that, for the same infringement, a subtraction of 2 points from the driver’s license is additionally envisaged (Article 126-bis of the Highway Code).

The debt collection activities relating to Customers with foreign Conto Targa vehicle are instead fully entrusted to a specialised company, which sends a request for payment of toll and administrative costs incurred for debt collection.  

How can the toll be paid?

You may pay the toll in one of the following ways:

1.  through the on-board Telepass unit or some other device compatible with the European electronic toll payment system (SET and SIT-MP);

2.  with Conto Targa Account, Autostrada Pedemontana Lombarda’s free service that enables toll payments to be debited to a current account or a credit card;

3.  with Pedemontana Rechargeable, Autostrada Pedemontana Lombarda’s free service that enables toll payments to be made by recharging an electronic purse associated with the vehicle Conto Targa. The payment amount will be automatically deducted from the electronic purse upon each transit;

4.  on the website www.pedemontana.com, if you click on the Pay the toll section, you will log onto the customer payment area. In this section, you can also pay by accessing the pagoPA platform, and download the payment notice, to be settled in the manner therein indicated by 24.00 on the date on which the notice itself was issued. With the same login credentials, you can furthermore use the services of the “Pedemontana Lombarda” App;

5.  you may pay the tolls pertaining to vehicles with Italian Conto Targas with debit cards issued by any bank at the ATMs of Gruppo Intesa Sanpaolo, by accessing payment through the CBILL service (www.cbill.it) – company code 0335M. All you need for payment is to type the Conto Targa. Current account holders banking with Gruppo Intesa Sanpaolo may also use prepaid cards and Nextcard cards. For all Autostrada Pedemontana Lombarda customers, the commission per transaction is EUR 0.50. Current account holders banking with Gruppo Intesa Sanpaolo may access the same services on the same terms and conditions (EUR 0.50 per transaction) through their own Internet Banking as well;

6. with credit card or cash at one of the following Customer Assistance Points:

·         Mozzate Green Point situated in Mozzate (CO) on the Autostrada Pedemontana Lombarda A36.

·         Courtesy Points of Milan Serravalle-Milan Orbital Roads: 

• North Orbital Road of Milan A52 - Sesto San Giovanni, situated before the Sesto San Giovanni Toll Plaza in the direction of Highway A1
• East Orbital Road of Milan A51 - Agrate, situated near the Agrate/Vimercate toll plaza when exiting the Milan–Venice Highway A4 and heading towards Highway A1
• Highway A7 - Milan West, situated next to the Centro Radio Informativo building in the proximity of the Milan West Toll Plaza at the entrance of the Milan Genoa Highway A7 (in Genoa’s direction)

7. in cash or with credit card at one of the following Affiliated Payment Points:

• DIEMME – Varese – Via Dalmazia, 23 – open Monday to Friday from 8 to 12 and in the afternoon from 14 to 18 – Saturdays from 8 to 12. 
• ENI Service Station – Como – Piazza Camerlata, 1 - open Monday to Thursday from 7h00 to 12h30 and in the afternoon from 14h00 to 19h00, Fridays from 7h00 to 12h30 and in the afternoon from 14h00 to 18h00. Saturdays it is open from 8h00 to 15h00. 
• Totalerg Service Station – Luisago (CO) - Via Risorgimento, 9 - open Monday to Saturday from 7h30 to 12h30 and in the afternoon from 14h30 to 19h00. 
• TAMOIL Service Station – Brughiera Ovest, VA/MI Highway A8, Castronno (VA) – open 24 hours a day throughout the year. 
• Q8Service Station - Lentate sul Seveso (MB) – Copreno District, Strada Statale dei Giovi, 262 – open Monday to Friday from 7h30 to 12h30 and from 14h30 to 19h00, Saturdays from 7h30 to 12h30. 
• Emme2enne S.r.l. - Vertemate con Minoprio (CO) – Via Nazionale 16 – open Monday to Friday from 7h00 to 19h00, Saturdays from 7h00 to 18h00.  
• Q8 Service Station – Villa Guardia (CO) - Via Varesina, 117 - open Monday to Friday from 7h30 to 12h00 and in the afternoon from 14h00 to 19h00. Saturdays it is open from 7h30 to 12h00.  
• EDEN CAFE' Srl - Assago (MI) - Via Del Bosco Rinnovato 6, Edificio U7, (MM Milanofiori Nord). Open Monday to Friday from 6h00 to 18h00. 

8. by downloading for free the new “Pedemontana Lombarda”  App on AppStore (Apple) or Google Play (Android).

How much does the toll cost?

The toll is calculated pursuant to the kilometres travelled and the vehicle class. You can use the Calculate the Toll function to know the costs of the distances you intend to cover in your trips.

How can I find out my vehicle class?

1.      Motorbikes and motor vehicles belong to the first class;

2.      Motor vehicles and pick-ups with trailer, vans and campers belong to the second class;

3.      Trucks, towing vehicles, buses and vans with trailer belong to the third class;

4.      Lorries, car transporters, towing vehicles with semi-trailer and buses with trailer belong to the fourth class.

How can I know if I have any outstanding tolls to pay?

To know whether you have any outstanding tolls to pay, you can log into the Pay the Toll section by inserting the required data. Please note that only the transits made in the last 15 days from date of access to the function will be visible, or those for which the payment deadline has not elapsed yet.

Can I check the toll amount due for transits unpaid by the 15 days’ deadline?

To know the detail of unliquidated payments, you may put forward an ad hoc request by email sent to pedaggi@pedemontana.com, indicating the vehicle Conto Targa. In any event, the toll amount due for transits unpaid by the 15 days’ deadline will be communicated in detail through the payment reminder.

How can I pay if I transit with a rented vehicle/one on leasing?

If, as at the date of transit, the vehicle in your availability has been rented, you can pay the toll by recourse to the Pay the toll option, taking care to tick the appropriate field and enter the timespan for the beginning and end of the rental.

What does the discount campaign stipulate?

To know the promotions underway, click here.

How should I read the toll bill?

For any detail, you can download the bill perusal guide.

Does the billing obligation extend to highway tolls as well? 

As stipulated by the 2018 Budget Law, 1 January 2019 was the effective date of the obligation to issue electronic bills for the sale of goods and the provision of services between residents, settled or identified in Italy. Accordingly, from that date bills are only issued in electronic format and transmitted to customers electronically through the Interchange System (SdI), pursuant to the technical rules laid down by the Revenue Office.

Those who completed the full registered to view the transits of Conto Targas owned by them should note that bills in analogic format are nevertheless published in the relevant Customer Area and are only valid for tax purposes if issued against persons not settled or identified in Italy, as well as in those other instances expressly contemplated by the relevant laws and regulations in force.

Is it necessary to slow down when going under the Free Flow portals?

Without prejudice to the obligation to comply with the legally prescribed speed limits, you do not have to brake or slow down when the vehicle passes under the Free Flow toll collection portal. The portal technology is capable of detecting the transiting vehicle without any need to slow down.

What must I do if I use the highway without Telepass or Conto Targa Account?

You may use one of the other payment methods available, which you can peruse in the Pay the toll section.

Is there a penalty if I fail to pay the toll?

Failure to pay the toll according to the methods and rates in force entails the infringement referred to in Article 176, paragraph 11 of the Highway Code, which lays down an administrative penalty ranging from EUR 85 to EUR 338. For the same infringement, a subtraction of 2 points from the driver’s license is additionally envisaged (Article 126-bis of the Highway Code).

Failure to pay the toll additionally entails activation of the debt collection procedure by Autostrada Pedemontana Lombarda, with a cost increase to be borne by the insolvent user.

Payment of the reminder does not jeopardise the application of the administrative penalty.

I tried to perform operations on your website using Internet Explorer, but I was unable to finalise them, how come?

Dear customer, we invite you to preferably use another browser to perform operations on our website. In case you make use of Internet Explorer, you must update it to a version not lower than 11.

My Conto Targa contains special characters. How can I enter it?

The Conto Targa must be typed using the special characters typical of the foreign language of origin (e.g.  Ć, Č, Ž, Š, Ð, Ä, Ö, Ü, Å, Ø, Æ, Þ, Ý, Ú, Ó, É, Á).

I tried to enter the Conto Targa to make a payment but the system got frozen, what can I do?

The error might have been caused by an incorrect data entry. You must accordingly re-type the Conto Targa, avoiding any spacing between one character and the next. With foreign Conto Targas, use the special characters typical of the foreign language of origin (e.g. Ć, Č, Ž, Š, Ð, Ä, Ö, Ü, Å, Ø, Æ, Þ, Ý, Ú, Ó, É, Á).

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TELEPASS

If I already have Telepass, must I comply with any specific formalities?

If the vehicle with which you transit on our highway is fitted with an active Telepass, duly working and correctly installed on board, payment will take place automatically without any additional formalities.

I already have Telepass: what can I do to pay the Pedemontana toll as well?

In this case, you need not do anything. Your Telepass device will work as is the case on all other highways. 

I am a Telepass holder: what happens if I activate the Conto Targa Account?

If you activate the Conto Targa Account, your on-board device will keep on working regularly. The bill for transits (including the discounts currently envisaged) will be issued by Telepass if, at the time of your transit, the electronic device was actively operating and duly positioned inside the vehicle. If, by contrast, during the trip the electronic device was not on board the vehicle or was inactive when you transited, the bill will be issued by Autostrada Pedemontana Lombarda as part of the Conto Targa Account service.  

I received the bill from Telepass but I do not see the discounts: why is that so?

Discounts applied by Autostrada Pedemontana Lombarda are accounted for in the month subsequent to the pertinent one in accordance with the billing regulations laid down by the Telepass contract.

How come I receive the bill from Telepass? I signed a contract with APL where I request that the bill be sent by APL every 30 days: why doesn’t this happen?

The Conto Targa Service cannot be provided in the presence of a Telepass- (or other operator) type on-board device that is operative/active at the time of transiting under the toll collection portals. In that case, the transits will be visible on the Telepass (or other operator) account, and the billing timeframes will be set by the contract concluded with Telepass (or other operator). If the User activates the Conto Targa Service for a vehicle equipped with an operative/active on-board device, the transits will be debited to the Telepass (or other operator) account. In the event of an on-board device deactivated/inoperative at the time of transit, the poll will be debited and billed in the manner set out in Article 2 of the general rules and conditions of the Conto Targa Account Service.

I activated the Conto Targa Account but I am a Telepass customer: from whom will I receive the bill?

In this case, the bill will be sent by Telepass; the tolls owed to Autostrada Pedemontana Lombarda will be set out on the bill gross of the discount that will be shown in the general summary of the bill itself.

How come I found on the bill the non-discounted tolls relating to the interconnection between the A9 Highway and Como’s Orbital Road?

They are tolls administered by Autostrade per l’Italia S.p.A., on which Autostrada Pedemontana Lombarda may not apply any discounts.

My vehicle is fitted with an on-board Telepass device, but the free Flow collection system did not pick up any transit:

It might be that under some special circumstances (inadequate skill, wrong positioning of the device on board the vehicle, battery of the on board device exhausted, etc.), the transit is not automatically recorded via the on board device.

To avoid such inconvenience, Telepass allows its own customers to activate the Addebiti Pedemontana Lombarda service free of charge by logging onto their customer area on the www.telepass.com website (Telepass>Services section) or by approaching the Mozzate Green Point or any Blue Point. The activation is available through App Telepass as well.

This service enables all transits on Autostrada Pedemontana Lombarda to be automatically charged to your Telepass account, including those not detected by the on board device but by means of Conto Targa identification, without any additional cost and on a deferred basis.

The Addebiti Pedemontana Lombarda service safeguards the customer from the risk of any missed payments and ensures due allocation of the discount.

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CONTO TARGA ACCOUNT

What is the Conto Targa Account?

The Conto Targa Account is a service that allows you to pay tolls accrued on Autostrada Pedemontana Lombarda, by direct debit of a credit card or current bank account. Activation of the Conto Targa Account service is free.

By clicking here,  you can view the active Offers and Promotions for those using an automatic payment method (Conto Targa Account and Telepass).

What must I do after completing registration for the Conto Targa Account?

You must print out and send the general terms and conditions of contract, the permanent debit order authorisation binding your credit card or current bank account, and the list of vehicles to associate, all signed in original, together with copy of the vehicle registration document, the identity card and the taxpayer number of each owner, to Autostrada Pedemontana Lombarda – Conto Targa Account - via del Bosco Rinnovato 4/A - Palazzo U9, 20057 Assago (MI), or deliver them to the Mozzate Green Point or the Assistance Points indicated on our Internet website. If you are a juristic person, you will also have to attach documentation certifying the powers of the signatory to the contract (e.g. updated Chamber of Commerce search, power of attorney or equivalent document). Moreover, if you have signed the contract on behalf of a third party, remember to attach also the relevant proxy, signed in original, together with the identity document of the proxy-holder. Once APL has checked the documents sent, you will receive an email of actual activation of the Conto Targa account.

What is the difference between the Conto Targa Account and the online "Pay the toll" Payment?

Registration in the Pay the toll section allows you to create a personal account you can always access to view the transits to be paid. This payment method does not envisage the recognition of any form of discount on tolls.  

As for the Conto Targa Account, it is the service that allows you to access a personal account and have your current bank account or credit card automatically debited with the toll amounts. This service enables you to benefit from active promotions. 

I am a Telepass holder: what happens if I activate the Conto Targa Account?

If you activate the Conto Targa Account, your on-board device will keep on working regularly. The bill for transits (including the discounts currently envisaged) will be issued by Telepass if, at the time of your transit, the electronic device was actively operating and duly positioned inside the vehicle. If, by contrast, during the trip the electronic device was not on board the vehicle or was inactive when you transited, the bill will be issued directly by Autostrada Pedemontana Lombarda as part of the Conto Targa Account service.

I cannot register for the Conto Targa Account: what can I do?

To register, click on the Conto Targa Account section and insert as user your e-mail address. You will immediately receive in your mailbox a password, which you will have to use to complete the registration process.

After receiving the password, you simply have to type in username and password inside the Conto Targa Account  area and follow the procedure by entering all data required by the system. After entering the data, you must print out and send the general terms and conditions of contract, the permanent debit order authorisation binding your credit card or current bank account, and the list of vehicles to associate, all signed in original, together with copy of the vehicle registration document, the identity card and the taxpayer number of each owner, to Autostrada Pedemontana Lombarda – Conto Targa Account - via del Bosco Rinnovato 4/A - Palazzo U9, 20057 Assago (MI), or deliver them to the Mozzate Green Point or the Assistance Points indicated on our Internet website. If you are a juristic person, you will also have to attach documentation certifying the powers of the signatory to the contract (e.g. updated Chamber of Commerce search, power of attorney or equivalent document). Moreover, if you have signed the contract on behalf of a third party, remember to attach also the relevant proxy, signed in original, together with the identity document of the proxy-holder. Once APL has checked the documents sent, you will receive an email of actual activation of the Conto Targa account.

I cannot remember the password or I want to change it: how can I proceed?

In the login form for the Conto Targa Account, beneath the field where you fill in the password, you will find the sentence “Click here to recover and/or change the password”: you must click on it, and you will your receive the personal password at your email address.

Where and how must I send the documents relating to the Conto Targa Account?

The documents must be sent by ordinary post to the following address: Autostrada Pedemontana Lombarda S.p.A.- Conto Targa - Via del Bosco Rinnovato 4/A Palazzo U9, 20057 Assago (MI). If you have a digital signature, you can forward the documentation to the email address: contratticontotarga@pedemontana.com

Is the Conto Targa Account, too, affected by the electronic billing obligation in force since 1 January 2019? 

As stipulated by the 2018 Budget Law, 1 January 2019 was the effective date of the obligation to issue electronic bills for the sale of goods and the provision of services between residents, settled or identified in Italy. Accordingly, from that date bills are only issued in electronic format and transmitted to customers electronically through the Interchange System (SdI), pursuant to the technical rules laid down by the Revenue Office. Bills in analogic format are nevertheless published in the relevant Customer Area and are only valid for tax purposes if issued against persons not settled or identified in Italy, as well as in those other instances expressly contemplated by the relevant laws and regulations in force.

The bill contains a classification error about my vehicle, what can I do?

You may send an ad hoc report to the email address contotarga@pedemontana.com. The classification error will be handled as part of the earliest subsequent bill.

How come I found on the bill the non-discounted bills relating to the interconnection between the A9 Highway and Como’s Orbital Road (A59)?

They are tolls administered by Autostrade per l’Italia S.p.A., on which Autostrada Pedemontana Lombarda may not apply any discounts.

I activated the Conto Targa Account but I am a Telepass customer: from whom will I receive the bill?

In this case, the bill will be sent by Telepass; the tolls owed to Autostrada Pedemontana Lombarda will be set out on the bill gross of the discount that will be shown in the general summary of the bill itself.

How can I pay the transits I made before activating the Conto Targa Account?

All tolls prior to the activation date of the Conto Targa Account shall be paid within 15 consecutive calendar days from date of transit through the other available payment methods (Pay the toll, Pedemontana Rechargeable, Assistance points, App,, ATMs).

I have registered for the Conto Targa Account: when will the service be active?

The service will be active when you receive a specific email setting out the active Conto Targas. NB! The email certifying actual activation of the Conto Targa Account is not the same as the one in which you receive the password for registration, but rather the email in which the active Conto Targas are indicated.

If I have a Conto Targa Account and I must edit my data, must I give notice?

It is essential that the Conto Targas and the other data entered are correct. If the vehicle is sold or you change address, you will still need to notify the new data by sending an e-mail to contotarga@pedemontana.com.

If I have a Conto Targa Account and must disable a Conto Targa, what must I do?

You can disable the Conto Targas you entered at any time, by accessing the Customer Area and deleting the Conto Targas concerned. Though deactivated, you will still be liable for all amounts relating to transits validated through the Free Flow system in the period between joining the Conto Targa Account Service and deactivating the Conto Targas.

If I have a Conto Targa Account and must enable a new Conto Targa, what must I do?

You may, at any given time, register new Conto Targas by accessing your Customer Area through the dedicated option (“add a vehicle”). Subsequently to the registration phase, in order to actually activate the new Conto Targa you must send the following documentation by post or deliver it to the licensed point:

• List of vehicles associated with the authorisation, duly filled in and signed;
• Copy of the vehicle registration document relating to each vehicle/motor vehicle indicated.

If a new Conto Targa is activated on behalf of a third party, you must also attach the relevant proxy, signed in original, together with the identity document of the proxy-holder.

If a new Conto Targa is activated for a rented or company vehicle, the aforementioned documentation must be respectively supplemented with what is specified under point 1.5 letter i) and letter j) of the General Rules and Conditions of Contract.

The new Conto Targa will be active, following positive verification of the documentation received, as soon as you receive, through a confirmation e-mail sent to the postal address indicated, notice of actual activation by APL of the new Conto Targa.

All tolls accrued before the notice of actual activation shall be paid through the other available payment methods. 

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PEDEMONTANA RECHARGEABLE

What is the Pedemontana Rechargeable service?

Pedemontana Rechargeable is the service that allows you to pay the tolls accrued on Autostrada Pedemontana Lombarda by recharging an electronic purse associated with a vehicle Conto Targa. Activation is free.

Once the service is activated, the customer need not worry about paying each individual toll: the system will charge the transits by automatically deducting the amount from the electronic purse.

How can I activate the Pedemontana Rechargeable service?

To activate it, all you need is to register free of charge and make a first top-up.  

How can I top up?

You can reload the electronic purse online with credit and prepaid cards in the dedicated section (Rechargeable Account Top-Up), using the “Pedemontana Lombarda” App, which you can download from App Store (Apple) and Google Play (Android), through ATMs of Gruppo Intesa Sanpaolo, or at one of the licensed Assistance Points  (in cash, by credit card, or Bancomat card).

What is the difference between Pedemontana Rechargeable and Conto Targa Account?

The Pedemontana Rechargeable service is not linked to a current bank account or credit card: to activate it, all you need is to register free of charge and make a first top-up. This payment method does not envisage the recognition of any form of discount on tolls. 

As for the Conto Targa Account, it is the service that allows you to access a personal account and have your current bank account or credit card automatically debited with the toll amounts. This service enables you to benefit from active promotions. 

I am a Telepass holder: what happens if I activate the Pedemontana Rechargeable service?

If you activate the Conto Targa Account, your on-board device will keep on working regularly. The bill for transits (including the discounts currently envisaged) will be issued by Telepass if, at the time of your transit, the device was duly operating and correctly installed on board the vehicle. If, by contrast, during the trip the electronic device was not on board the vehicle, duly operating and correctly installed, the transits will be charged by progressively reducing the Pedemontana Rechargeable.  

I cannot remember the password: how can I proceed?

In the dedicated Pedemontana Rechargeable section, you must log onto your customer area, click on “Recover and/or change your Password”, and enter the required data.

I cannot remember the Account Code: how can I proceed?

In the dedicated Pedemontana Rechargeable section, you must log onto your customer area, click on “Recover Account Code”, and enter the required data.

How can I know my outstanding credit?

You can always check the outstanding credit by logging onto your customer area.

If I close down the Pedemontana Rechargeable service, how can I request refund of the outstanding credit?

To obtain refund of any outstanding credit, you must draw up a specific request by e-mail sent to pedaggi@pedemontana.com or by ordinary post sent to Autostrada Pedemontana Lombarda S.p.A., via del Bosco Rinnovato 4/A Palazzo U9, 20057 Assago (MI), setting out in the subject line of the request the following reason: “RECHARGEABLE REFUND”. For more information, please check the General Terms and Conditions of Use of the Service (Article 8.1). 

Here you can download the refund form

How can I pay the transits I made before activating the Pedemontana Rechargeable?

All tolls prior to the activation date of the Rechargeable service shall be paid within 15 consecutive calendar days from date of transit through the other available payment methods (Pay the toll, Pedemontana Rechargeable, Assistance points, App,, ATMs).

I have the Conto Targa Account: can I register for the Pedemontana Rechargeable?

You may not register for the Pedemontana Rechargeable service in the presence of a Conto Targa Account active for the same Conto Targa. 

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PAYMENT REMINDERS

What is the payment reminder?

The payment reminder is a document you receive by ordinary post at the residential address when you have failed to pay the toll within 15 consecutive calendar days from date of transit.

The payment reminder is characterised by a special identification number and sets out the vehicle data (Conto Targa and class), the transit data (date, hour, basic route), the amount to be paid (toll and miscellaneous investigation charges), the payment methods and the deadline for payment.

Failure to pay the amount due will entail the forced recovery of the credit with a resultant rise in the costs to be borne by the debtor.

Why did I receive a payment reminder?

Autostrada Pedemontana Lombarda is the first highway in Italy to use the “Free Flow” collection system, i.e. without toll booths, which allows people to transit through the relevant routes without having to stop to pay the toll.

The transit under the portals is detected both electronically, via an on-board device such as Telepass ("electronic tolling"), and by photographic recording of the Conto Targa ("video tolling"). The toll amount is determined in accordance with the volumetric classification of each transiting vehicle.

If the user lacks an automatic payment methodology (e.g. Telepass, Conto Targa Account or Pedemontana Rechargeable), tolls relating to the same calendar day must be paid within the following 15 consecutive calendar days, in compliance with the obligation laid down by Article 176, paragraph 11 of the New Road Highway.

The reminder received at your own address is generated as a result of failure to pay the transits by the aforementioned deadline.

Payment of the reminder does not affect application of the administrative penalty laid down by Article 176, paragraphs 11-21 of the Highway Code.

How can I pay the reminder?

You can pay the amount due by using one of the under-mentioned payment methods:

• by credit and prepaid cards in the “Pay the reminder” or “Pay the toll” section; In these sections, you can also make payment by accessing the pagoPA platform and also download the notice of outstanding payment to be settled in the manner therein specified by the deadline set out on the notice itself;        

• by giro current account slip in the name of Autostrada Pedemontana Lombarda S.p.A., attached to the payment reminder;
• by credit and prepaid cards, downloading free of charge our “PEDEMONTANA LOMBARDA” APP;
• by debit cards at all ATMs of the Banking Institutions affiliated to Consorzio CBI (www.cbill.it), through the CBILL Service (company code 0335M), by entering the payment reminder number recorded on the slip. If you pay at the Gruppo Intesa Sanpaolo ATMs with debit card issued by any bank, the commission guaranteed to all Autostrada Pedemontana Lombarda customers is EUR 0.50 per transaction. For all the other Banking Institutions, please refer to the individually concluded contractual agreements;
• through the Internet Banking of the banks affiliated to Consorzio CBI that offer the CBILL Service (www.cbill.it) online for payment. Solely for Gruppo Intesa Sanpaolo current accountholders, the commission resting on the user is EUR 0.50; for the other users, the commission is linked to the contractual agreements concluded with their own banks.
• by credit card, debit card and cash at the Mozzate (CO) Green Point, at the Courtesy Points of Milano Serravalle – Milano Tangenziali S.p.A., or at the other licensed facilities, as indicated on our website under the heading “The Assistance Points”.

I received a payment reminder, but I think that the amounts reflected therein are incorrect. What must I do? 

To know the toll cost in detail and check the amounts recorded in the reminder, you can peruse the “Calculate the toll” section.

The payment reminder indicates the toll amounts due in the period described on the document plus the reminder costs set out in the following table:

* The PRA search costs are applied to each Conto Targa dealt with in the payment reminder.

If you believe that the amounts set out in your payment reminder are incorrect, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. via del Bosco Rinnovato 4/A, Palazzo U9, 20057 Assago (MI), setting out the payment reminder number. In any event, you will have to provide an accurate description of the reasons why you believe that there is an error.

Why does the reminder stipulate additional costs?

The additional costs are necessitated by the higher liabilities Pedemontana has to be saddled with in order to send the payment reminder (searches, mailing costs, etc.). These costs are applied to each individual reminder as opposed to each individual transit. The reminder, in fact, is usually generated at month’s end by adding up the transits unpaid in the relevant month. Such modus operandi accordingly determines a cost containment in favour of the customer, unlike what happens in the rest of the motorway sector, where administrative fees are charged for each individual unpaid trip. 

I received a reminder: what must I do if at the date of transit the vehicle was stolen/lost?

If at the date of transit the vehicle di you owned had been stolen/lost, you can send an email to solleciti@pedemontana.com, indicating the payment reminder number in the main body thereof and attaching copy of the report submitted to the judicial Authorities in charge, as well as copy of the identity document.

Alternatively, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. via del Bosco Rinnovato 4/A, Palazzo U9, 20057 Assago (MI), setting out the payment reminder number. In any event, you will have to attach copy of the report submitted to the judicial Authorities in charge, as well as copy of the identity document.

What must I do if the payment reminder has already been paid?

If you receive a payment reminder and believe that you have already paid it, you must first of all check the correspondence of the payment reminder number with the one recorded on the payment receipt. If they do not correspond, you must proceed to make payment. Otherwise, you can send the payment receipt by email to solleciti@pedemontana.com for the appropriate controls. Alternatively, you can fill out the relevant form attached to the reminder and send it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. via del Bosco Rinnovato 4/A, Palazzo U9, 20057 Assago (MI), setting out the payment reminder number. In any event, you will have to attach copy of the payment receipt.

When must I fill in and send the form attached to the payment reminder?

The form attached to the payment reminder must only be filled in and sent when you believe that payment of the transits indicated therein is not due.

NB! If you pay the required amount in the manner indicated in the reminder, you will not need to fill in and send the aforementioned form, as you merely have to attach the payment receipt.

What must I do if, as at the date of the transit, I did not own the vehicle?

If at the date of transit you were not the owner of the vehicle, you can send, by email to solleciti@pedemontana.com, copy of the deed of sale with the notarial deed details or the certificate of actual transcript to the Public Register for Automobiles (PRA). Alternatively, you can raise an objection by filling out the special form attached to the reminder and sending it by email to solleciti@pedemontana.com or by fax to the no. 02.67741582. The foregoing is without prejudice to your right to send a letter to Autostrada Pedemontana Lombarda S.p.A. via del Bosco Rinnovato 4/A, Palazzo U9, 20057 Assago (MI), setting out the payment reminder number. In any event, you will have to attach copy of the deed of sale with the notarial deed details or the certificate of actual transcript to the PRA.

What must I do if at the date of transit the vehicle was rented/leased?

If at the date of transit the vehicle you were the owner of had been rented/leased, you can notify to Pedemontana, at the email address pedaggi@pedemontana.com, the details of the lessee escorted by copy of the lease agreement. 

My vehicle is equipped with on-board Telepass device: why did I receive a payment reminder?

In some cases, the on-board device might not be correctly detected by the toll collection system, due for instance to inadequate speed of the vehicle, wrong positioning on board the vehicle, exhausted battery of the on-board device, etc.

Unlike traditional infrastructures, where any abnormalities linked to the failure to detect the on-board device are intercepted and handled directly at the trackside, with barrier-free toll collection systems, like the one adopted by Autostrada Pedemontana Lombarda, such abnormality cannot be detected immediately upon transit but is obviously remitted to a subsequent phase.

Accordingly, if a payment reminder is mistakenly sent due to a failure to detect the on-board device, you only need to request its cancellation by sending a specific request through the form attached to the reminder itself. This will allow our operators to handle the file without any increased costs for the customer.

To avoid such inconvenience, Telepass allows its customers to activate the Addebiti Pedemontana Lombarda service free of charge, by logging onto their own customer area on the www.telepass.com website (Telepass>Services section) or by approaching the Mozzate Green Point or any Blue Point. Activation is also available via the Telepass App.

This service enables all transits on Autostrada Pedemontana Lombarda to be automatically charged to their own Telepass account, including those not detected by the on-board device but by means of Conto Targa identification, without any additional cost and on a deferred basis.

The Addebiti Pedemontana Lombarda service safeguards the customer from the risk of any missed payments and ensures due allocation of the discount.

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 What must I do if I need further clarifications / questions?

For any other information, you can visit the Contact us section. For complaints (to report malfunctions / problems on the Pedemontana routes or staff-related), visit the ”Complaints” section